Refund Policy

Scope

Free Listings are free and do not require a refund. This policy applies to paid, one-time launch options, including Priority Launch, when those options are available at checkout.

What you are purchasing

A Priority Launch purchase pays for priority handling and the stated launch service, not guaranteed listing approval, rankings, traffic, sales, press coverage, or any particular business result. All products remain subject to the same editorial and safety standards.

When a refund may be available

If we decline a paid submission before we begin providing the paid priority-review service, contact us within 14 days of purchase and we will review your request for a refund. If a paid service was not delivered substantially as described, contact us with your order details and we will investigate and, where appropriate, provide a refund or another reasonable remedy.

Once priority review, approved placement, or another paid launch deliverable has been provided, fees are generally non-refundable except where required by applicable law. This policy does not limit any rights you may have under applicable consumer-protection law.

How to request a refund

Email support@indiesignal.club with the email used at checkout, your order reference, and a short description of the issue. We aim to reply within 3 business days. Approved refunds are issued to the original payment method by the payment provider or merchant of record, and processing time depends on that provider and your bank.